In researching issues with email, we have found they are
all a result of one of the following:
-
Your current email address is not on the mailing list.
-
Your current email address on the email list is wrong.
-
Anti-Spam software running on your computer is blocking
the emails.
-
Anti-Spam software running at your provider is blocking
the emails.
In all the cases we have seen, each fell into one of the
above situations.
If you have any SPAM software running on your computer or
on your provider, please go and WHITELIST the following email address:
-
*@venus.nbr-one-hosting.net (this is the name of the
server the email is sent from)
-
*@troop806.com
(this is the troop domain name)
-
*@troop2806.com
(While not used for email, this is also the troop domain name)
You will need the check with your software vendor for the
directions in adding this to your SPAM software as being valid email and NOT
SPAM. If you are using OUTLOOK and the emails appear in your JUNK
folder, you can simply right-click on the email, and select Junk-Email,
followed by Add Senders Domain to your Safe List.
If you use Yahoo, Comcast, Earthlink, AOL or some other
provider that allows you to set SPAM filters on their email server, you will
also need to whitelist the domain names shown above. We would suggest
you contact their support department to ask for the procedures.
To determine if you are on the mailing list or getting
emails delivered to your provider, you can fill out the form below and we will
take a look. We will be able to tell you if the email address in the
system is correct, as well as if your provider is accepting the message.
This will help point you in the correct direction. We are more then
willing to help you out and working with you and your provider/spam software
to resolve the issue.
